Information, Advice and Guidance Service

Tender description

Southend-on-Sea Borough Council is seeking to award a contract for the provision of Information, Advice and guidance (IAG) Services in Southend-on-Sea. The service must be based around the following key considerations to effectively meet the needs of the Council’s residents • Information: provide factual, current, and impartial information to clients • Advice: presenting facts and ideas in an accessible form for customers to consider and recommending a course of action. • Guidance: defining and providing routes which assist clients to reach their requirements The services must be flexible to meet Southend-on-Sea Borough Councils residents’ needs and arising trends. The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider however consortium bids are welcome via a lead provider. The Contract will be awarded for a period of five years plus an option to extend for a further five years or any part thereof. The tender documents can be accessed on Proactis with the reference DN577579 https://procontract.due-north.com/ Lot 1: Southend-on-Sea Borough Council is seeking to award a contract for the provision of Information, Advice and guidance (IAG) Services in Southend-on-Sea. The service must be based around the following key considerations to effectively meet the needs of the Council’s residents • Information: provide factual, current, and impartial information to clients • Advice: presenting facts and ideas in an accessible form for customers to consider and recommending a course of action. • Guidance: defining and providing routes which assist clients to reach their requirements The services must be flexible to meet Southend-on-Sea Borough Councils residents’ needs and arising trends. The Council is conducting an open tender procedure. The opportunity is tendered as a single lot to be awarded to a single provider however consortium bids are welcome via a lead provider.