1st Contact Mental Health and Wellbeing Service

Tender description

Aberdeen City Health & Social Care Partnership requires a service which will provide a direct access first point of contact for people experiencing poor mental health and wellbeing working across all three localities in Aberdeen City, with particular focus on deprived areas. The service will be flexibly developed, to meet local need and should have availability to provide support up to 7 days per week, including out of hours support at key times. The service will operate on the principle of easy access and will focus on listening, immediate support and signposting. This service will provide direct access to a community-based team, based on a model of mental health practitioner, paid peer support and volunteers with lived experience. The team will work together to help to signpost, de-escalate, provide empathetic responses, provide some simple intervention work to enhance provision within deprived areas and risk assess to identify different options and resources available within the Community as well as supporting self-management options. This team would create strong links to services and support networks within the local community. The service requires to deliver in-hours and out of hours support to address local need. There is flexibility as to the days and hours this service is provided, and whether this is a face to face or remote service, or a mix. Research suggests out of hours provision would extend to 2am and cover as a minimum Thursday to Sunday. There is flexibility in the service design and how this may evolve and develop over the life of the contract, taking into account local needs and changes in local provision