Provision of Blue Badge, Freedom Pass and Taxi Card Service

Tender description

The London Borough of Bexley is seeking a provider to deliver a service for three concessionary travel schemes: Blue Badge parking, Disabled Person’s Freedom Pass and Taxi-card applications. The aim of this contract is to help people with severe mobility problems caused by visible and non-visible (‘hidden’) disabilities to access goods and services, by allowing them to park close to their destination, travel free on London’s public transport, and in licensed taxis at subsidised rates. The service outcomes required are: •fair and consistent treatment of Blue Badge, Freedom Pass and Taxi - card applicants •customer-friendly and clear •timely and cost-efficient •resistant to abuse To facilitate these outcomes, a case management system will be needed that takes advantage of digital opportunities allowing the pathway for automatically eligible clients to be completed in a seamless and timely manner. For non-automatic eligibility the intervention of a mobility expert maybe required Lot 1: The London Borough of Bexley is seeking a provider to deliver a service for three concessionary travel schemes: Blue Badge parking, Disabled Person’s Freedom Pass and Taxi-card applications. The aim of this contract is to help people with severe mobility problems caused by visible and non-visible (‘hidden’) disabilities to access goods and services, by allowing them to park close to their destination, travel free on London’s public transport, and in licensed taxis at subsidised rates. The service outcomes required are: •fair and consistent treatment of Blue Badge, Freedom Pass and Taxi - card applicants •customer-friendly and clear •timely and cost-efficient •resistant to abuse To facilitate these outcomes, a case management system will be needed that takes advantage of digital opportunities allowing the pathway for automatically eligible clients to be completed in a seamless and timely manner. For non-automatic eligibility the intervention of a mobility expert will be required only when the evidence provided is unclear.