Re Procurement of Legal & Democratic Services Case Management System CH212296

Tender description

The contract is for the mobilisation and ongoing delivery of a comprehensive legal and democratic services case management system (‘the case management system’) inclusive of document bundling capabilities. The case management system is intended to provide an end to end workflow system to enable a LEXCEL accredited legal services to work efficiently in providing legal services to the Council. The case management system will be a tool within which fee earners are able to time record to support a recharge billing system for the Council. The case management system shall provide a range of reporting tools to facilitate data analysis of service productivity as well as financial information for auditing purposes. The case management system is intended to achieve the following aims: a. Provide a single system for time recording, document storage and bundle creation to lead to an efficient and cost-effective way of working across legal and democratic services; b. Over the length of any contract, to provide value for money on the legal and democratic services IT spend; c. Develop and enhance the current new ways of working established by legal and democratic services and maximise opportunities to work remotely and digitally; d. Update and improve the information security and risk management of confidential legal and corporate information. Keywords: Itt