Framework Agreement for Online Learner Support Services for eCollege

Tender description

eCollege is the national online learning service for the further education and training sector funded and overseen by SOLAS. eCollege courses are fully online and are part-time. Courses are aligned to industry certified pathways. Currently all courses operate on a continuous intake basis. The current delivery mechanism for eCollege is the Moodle Learner Management System (LMS) which is maintained by a third-party provider on behalf of SOLAS. The successful tenderer(s) will provide the following services to online eCollege learners across the Lot or Lots for which they are the provider: 1. Tutor support services based on pedagogical good practice for online learning to foster learner engagement, motivation, and success. 2. Course and learning design services including structuring content, identifying appropriate resources & content, ongoing curation of content, designing ongoing formative assessments, designing learning aids, structuring feedback, and satisfaction capture points, designing peer/social/project/task-based learning opportunities 3. Administrative support services including providing pre-course and public information, maintaining public facing communications including Moodle and website, resolving queries, supporting learners, recording progress/outcomes/certifications, resolving post-course queries, gathering feedback, and gathering information for insight, quality assurance, and reporting 4. Technical support services including logging, resolving, or escalating courseware and Moodle access issues. The 4 lots are: Lot 1: Computer Programming & Databases + IT Professional + Web & Graphic Design Lot 2: Office Productivity, Digital Skills for Life and Work, Business, Leadership and Management Lot 3: Green Skills Lot 4: Other Emerging Skills