Conflict Prevention and Total Resolution Framework

Tender description

NHSBT is undergoing a market engagement exercise through a Prior Information Notice to investigate potential suppliers and to establish a ‘route to market’ and commission the following Service. NHSBT is looking for an organisation to work with in partnership to implement a Conflict Prevention and Total Resolution Framework (Framework). The supplier must be recognised as a specialist in this field. The Framework must be established and have either been delivered as an outsourced product or has been tailored to the customer’s organisational needs. The supplier must have implemented their Framework within an organisation with a workforce of over 5000 staff, a large proportion of which is geographically dispersed and/or with an NHS/ public sector body. The supplier must have the capacity to implement the Framework by the end of March 2022. Lot 1: NHSBT seeks to move away from its current traditional processes of grievance, discipline and dignity at work by embracing a single framework which supports employee engagement and contributes in part to making NHSBT a great place to work and resolving issues of conflict in the workplace through informal and formal process. Currently NHSBT has a range of policies (Dignity at work, Grievance, Disciplinary, backed by a Code of Conduct) all of which have different mechanisms, processes, and routes of investigation. NHSBT wants to establish a single framework approach which is able to:• support staff to identify how issues arising can be prevented from becoming a grievance / complaint• accommodate that when grievances/ complaints arise, they can be resolved in a prompt service• triage grievances / complaints and provide either an informal solution with a range of interventions or a formalised solution / process• demonstrate for both informal and formal solutions that they are supportive and collaborative• manage single or multi source complaints/ grievances • demonstrate a fair and easy to understand process• demonstrate a robust quality governance system• demonstrate both cultural and transformational benefits • satisfies procedural requirements that meet employment legislation. Additional information: To express your interest please email Richard.Athay-Hunt@nhsbt.nhs.uk Henry.Prudden@nhsbt.nhs.uk quoting C47226 - Conflict Prevention and Total Resolution Framework.