National Traffic Information Service (NTIS) 2021+

Tender description

The new National Traffic Information Service (NTIS 2021+) will: (a) collect, process, validate and analyse traffic data and event information from multiple data sources including third party in-vehicle data and over 10 000 roadside sensors; (b) collate and disseminate traffic information and travel advice to Highways England (HE) customers on roadside variable message signs; websites (www.trafficengland.com and https://m.highwaysengland.co.uk) and mobile telephone applications; and data feed APIs; (c) collect historic data for use in strategic road network planning and design of road improvement schemes; (d) help HE operations to understand and mitigate the impacts of planned and unplanned traffic events on the NTIS network; (e) help HE to meet its performance outcomes; measure the associated performance indicators and meet its licence obligation to provide traffic information to its customers. Key services in the contract for NTIS 2021+ include: (a) managing the transition from the current National Traffic Information Service to the NTIS 2021+ contract over a period of up to four and a half months; (b) operating the transitioned service for up to two years whilst completing a transformation of the service in line with the contract requirements (the transformation can be on an incremental basis); (c) operating the transformed service for the remainder of the contract period; and (d) subject to the agreement of changes with HE, making incremental improvements to the transformed service. The initial contract duration will be five years with HE having the option to extend the Contract by up to two additional years. The selected service provider's service will deliver outcomes including : (a) HE's home safe and well vision enacted in the provision of the service; (b) a smooth transition between the current NTIS contract and the new NTIS contract, with no disruption to delivery of the service outputs that HE's customers rely upon; (c) for both the transitioned and transformed service, improved collaboration and more efficient communications with the HE teams in the National Traffic Information Centre (NTIC) in Quinton, Birmingham, and in Regional Operations Centres (ROCs); (d) a smooth cut-over (or cut-overs in the event of an incremental transformation) between the transitioned services and the transformed services being delivered during the new contract with no disruption to delivery of the outputs that HE's customers rely upon; (e) from transformation: (i) improved availability and reliability of traffic data and information for HE's customers and internal business functions; and (ii) an adaptable and scalable IT system that will enable HE to meet its evolving traffic information needs and makes best use of automation to streamline the need for manual intervention; (f) removal of under-used traffic data sources and under-used output channels such as event emails. Additional information: Price shown is the initial 5 year contract value only.