Homeless Case Management System

Tender description

Luton require a reliable homeless case management system that is intuitive for officers to work through cases, allows for accurate case monitoring and management, allowing for bespoke reporting and effective for national (legislative) reporting requirements. There are approximately 5800 housing advice applications and 6900 homeless applications, with approximately 350 new approaches a month. The system is to enable the process to be streamlined, be more efficient and have accurate and adaptable reporting and management tools, whilst ensuring compliance the requirements of the Homeless Reduction Act and other relevant legislation. The system will primarily be used by the homeless and prevention services as well as supporting teams. The public should be able to self-refer and manage aspects of their case online