DN573400 Support for Afghan Arrivals

Tender description

To provide wraparound support to Afghan refugees in a bridging hotel in Liverpool (or further hotels) for up to 6 months as part of the UK government's ARAP and ACRS schemes. The current number of refugees known in the Liverpool hotel, as of 16th September 2021 is 330, this is expected to fluctuate. The draft Statement of Requirements that the Home Office expect to be fulfilled is as follows: • Daily liaison officers at the Hotels: o General welfare support – acting as the first point of contact for families with questions or problems and taking action to resolve these either directly or by following up with the Home Office o Handover of Biometric Residence Permits o Acting as the onsite liaison officer on days of departure to LA accommodation on behalf of HO o Providing a daily summary of issues, raised and action taken in response to HO • Education Provisions: o Ensuring access to educational facilities where needed • Healthcare provisions: o Ensuring access to healthcare (via the NHS), assistance with setting up NHS number via registration with a local GP o In-house support with Mental Health and signposting to local providers as appropriate o Ensuring access to dental care locally; o Updating with latest advice relating to Covid regulations in England • Benefits and work: o Providing assistance for registration for Universal Credit; o Providing assistance for registration for application for a national insurance number; • Childcare support: o Provisions for children’s entertainment and support at the hotel, which cover for babies e.g. a creche to young adults; • Financial provisions: o Providing access to a bank card/cash allowance while registration for universal credit takes place o Supporting families to access banking facilities in the UK and support to access their money; • Support with access to housing – should any families want to progress to their own independent arrangements.