ITSM Upgrade for OneSource 2021 ITTH36
Details
- Value
- GBP 375,000
- Topic
- Software package and information systems
- Published
- 23 September 2021
- Submission
- 25 October 2021
- Source
- uk:find_a_tender
Tender description
The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework. Lot 1: The ITSM (IT Service Management) solution used by one source is a mission critical tool that is used to support over 7,000 staff from LBH and LBN for IT, Human Resources and Finance related service requests. one source is looking to replace the current ITSM tool with one that will provide the capability to support the high quality and innovative customer support experience that the organisation demands going forward. The ITSM tool must be built upon the industry best practice defined in the ITIL framework.
Timeline
- Completed: Tender published23 September 2021Current notice
- Completed: Submission date25 October 2021
About the buyer
London Borough of Havering is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
- 50324200 · Preventive maintenance services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-borough-of-havering.gov |
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