SSE Airtricity - Contact Centre as a Service (CCaaS)
Details
- Buyer
- SSE Services plc
- Topic
- Software-related services
- Published
- 6 September 2021
- Submission
- 8 October 2021
- Source
- uk:find_a_tender
Tender description
Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure. Lot 1: Supply of IT Services (Software as a Service Solution for Contact Telephony Centre (s). The solution should be a SaaS based offering allowing access by Call Centre agents based in ROI & NI to make/receive inbound/outbound calls supporting a variety of different business areas across SSE Airtricity. Additional information: Access to all documentation relating to this notice can be accessed via the Opportunities Link at the following page https://sse.app.jaggaer.com/ Responses to the opportunity should be submitted to Ccaastender@sse.com
Timeline
- Completed: Tender published6 September 2021Current notice
- Completed: Submission date8 October 2021
About the buyer
SSE Services plc is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72260000 · Software-related services
- 72300000 · Data services
- 72400000 · Internet services
- 72500000 · Computer-related services
- 72600000 · Computer support and consultancy services
- 72700000 · Computer network services
- 72800000 · Computer audit and testing services
- 72900000 · Computer back-up and catalogue conversion services
- 73000000 · Research and development services and related consultancy services
- 79512000 · Call centre
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@sse-services-plc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@sse-services-plc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@sse-services-plc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@sse-services-plc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@sse-services-plc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@sse-services-plc.gov |
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