SSE Airtricity - Contact Centre as a Service (CCaaS)

Tender description

Supply of IT Services - Contact Centre as a Service SAAS Solution to replace existing system and infrastructure at SSE Airtricity. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link. Lot 1: The Authority (SSE Airtricity) are looking to procure a SaaS based Contact Centre as a Solution to support it's business within Republic of Ireland and Northern Ireland. This solution is intended to replace the Authority’s existing Cisco PCCE system, which is approaching end of life. The Contact Centre solution should have the capability of providing a personalized experience to customers by executing inbound as well as outbound communication across a variety of channels. The requirement is for a SaaS solution where the ongoing provision and platform support will sit with the solution provider on a cloud platform for the duration of the contract. To access full documents/Scope Requirements please visit https://sse.app.jaggaer.com/ and click on the Opportunities link. To access full documents/Scope Requirements please click on the Current Opportunities link via https://sse.app.jaggaer.com/ All communications in relation to the PQQ should be sent to Ccaastender@sse.com