CCP002 – Provision of Corporate ICT Solutions for a Digital Transformation / Channel Shift Programme

Tender description

Lot 1 - Customer Relationship Management (CRM) system which can support and manage end-to-end interactions with the Council; Lot 2 - Complaints, Compliments and Comments system which can provide a “single source of truth” for complaints; Lot 3 - Corporate Room and Events Booking system which can be used for booking Council-organised activities and facilities including property assets which currently have low occupancy rates, and introduces a payment at source function (where required) to integrate with the Council’s payment system. The Council is also offering providers the opportunity to submit (optional) variant bids based on a single combined Lot for all three systems. Contracts will be based on an initial 4 year period, with options to extend up to maximum of 6 additional years. Lot 1: Lot 1 - Customer Relationship Management (CRM) system Lot 1 - Customer Relationship Management (CRM) system Lot 2: Lot 2 - Complaints, Compliments and Comments system Lot 2 - Complaints, Compliments and Comments system Lot 3: Lot 3 - Corporate Room and Events Booking system Lot 3 - Corporate Room and Events Booking system Lot 4: Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system. Lot 4 (Variant) Provision of Customer Relationship Management (CRM) system, Complaints, Compliments and Comments system and Corporate Room and Events Booking system.