CBC-1223-T-CE Community Alarm Monitoring Response Call Handling (LOT 1) Provision of Community Alarm Equipment Assistive Technology (LOT 2)

Tender description

Central Bedfordshire Council is a social landlord, and a provider of services to support vulnerable people to live independently in their own homes.The services that we wish to procure are divided into two lots. Prospective providers are invited to tender for one or both lots. Lot 1 - Community Alarm Monitoring and Response, and Call HandlingLot 2 -The provision of community alarm equipment and other assistive technology Lot LOT 1: Community Alarm Monitoring and Response and Call Handling Lot One is for community alarm monitoring and response in respect of c 1600 alarm connections; and for handling of out-of-hours calls across other council services including housing repairs, homelessness, transitional accommodation, environmental health, public building maintenance and building control.Additionally, we may use this contract to procure pro-active wellbeing and tele-health checking services, dependent upon cost, demand and other factors. We would like to enable our customers to access a wider range of pro-active services, as we develop and improve our Independent Living services.Finally, we may use this contract to make provision for supply and monitoring of lone-worker devices, depending upon cost and other factors. Lot LOT 2: The Provision of Community Alarm Equipment and Other Assistive Technology Lot Two is for the provision of community alarm equipment and other assistive technology.In addition to the provision of dispersed alarm units, we wish to enable our customers to access a wider range of assistive technology equipment, in respect of both telecare and telehealth. Innovative, bespoke solutions should be offered to suit a range of circumstances and preferences within this contract.