Expired contract

Interactive Voice Recognition - Tuning & Optimisation

Details

Supplier(s)
SABIO Ltd
Value
GBP 43,400
Duration
3 months
Topic
Telecommunications services
Published
2 September 2021

Tender description

IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options.

Timeline

  1. Completed: Award date21 July 2021
  2. Completed: Award published2 September 2021
    Current notice
  3. Completed: Contract expiry date31 October 2021

About the buyer

Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 64200000 · Telecommunications services

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