Healthwatch Barnet

Tender description

Provision of a Healthwatch Service for the London Borough of Barnet Council. Lot 1: The London Borough of Barnet seeks to appoint a Service Provider to deliver its Healthwatch Barnet service. This is a mandatory service that supports the Government's principle that health and social care reform must be centred around patients and the public and they should be at the heart of everything that health and care services do. Healthwatch has been created as a response to this, as a consumer champion, both at local and national level. The aim of Healthwatch is: - Healthwatch is the eyes and ears in the community and gives constructive feedback and criticism to help provide better services - Healthwatch acts on complaints and concerns over quality and unsatisfactory patient/ user experience - Healthwatch works with all the groups and networks representing and supporting users of services to champion user voice and coordinate co-production - Healthwatch signposts individuals to the sources of advice and information that help them make informed choices about their health and social care LBB are looking for a single provider to deliver this service. The existing contract is due to expire on 31st March 2020.