Decriminalised Parking Enforcement Back Office Support

Tender description

This Invitation to Tender is for a suitably qualified and experienced service provider to deliver the back office system for the decriminalised parking enforcement scheme in Inverclyde, handling parking violations issued by Parking Attendants employed by Inverclyde Council and the administration of residents’ parking permits in accordance with the Council’s Terms and Conditions. Inverclyde Council introduced DPE (Decriminilised Parking Enforcement) during October 2014. The scheme handles parking violations for both on and off street parking spaces operated under both free short stay parking restrictions and paid long stay parking. The average yearly Penalty Charge Notices issued throughout the area is 7,000. In April 2016 Residents’ Parking Permits were introduced in Greenock and we now have 5 permit holder zones increasing to 7 permit holder zones in August 2021. Three zones offer permit holders an exemption to waiting restrictions and five (Port Glasgow Sone PG1 will have 2 different types of exemption) zones operate Monday to Friday between 8.15-9.15am and 5-6pm when permit holders only can park. Currently we issue approx 320 permits per year. The permits are paperless with the vehicle details held on the Parking Attendant’s handheld computer. Inverclyde Council wishes to engage a Service Provider to provide back office support. Please note there is no guarantee of any level or continuity of business to be generated by this Contract. The Council do not guarantee that PCNs will be issued due to unforeseen circumstances such as global pandemics, etc.