Mobile Voice and Data Communications Service

Tender description

The purpose of this contract is to secure a highly available mobile phone contract to include text messaging, voice (including Wi-Fi calling) and 3G/4G/(5G) data connectivity for Northern Gas Networks employees. Lot 1: The scope of the service provision includes and not limited to the following: *The supplier must ensure they maximise connectivity in the field and at home including such options as roaming SIMs, Wi-Fi calling and home signal boosters, for NGN to respond to emergency call outs whilst working in a vast region that has challenges on network coverage *International roaming covering both voice and data *NGN requires as a minimum 2TB worth of data across the business, scaling up to 3TB across the contract term. The supplier must provide a minimum network availability of 98.5% for 3G and 4G. *NGN requires a support plan including 24/7 helpdesk availability, a dedicated account manager & a dedicated Service Delivery Manager who can deliver monthly service review meetings and report on SLA network performance, customer call performance and usage.