Innovation Park Medway – Management and Maintenance

Tender description

Management and Maintenance The successful Management Agent will be expected to undertake the following tasks; • Stage 1 - support the development of a Management and Maintenance Strategy which will set out the vision and objectives of the park and the Council’s aspirations for future developments, as well as to help inform the maintenance charges to potential occupants, which will also cover the management agent fees. • Stage 2 - Provide a professional management service with an organised approach to: - The process of collecting the service charges and the responsibility for taking steps to recover unpaid charges. - Administration of records and documentation essential for accounting purposes e.g. finance/invoicing, managing meeting space etc. - Effective Management of Issues and disputes raised by tenants. - Management of the Gateway building and café (tbc) - Long term management of available plots - Innovation/business support, creating opportunities for collaboration through events - Parking including multi-storey and at grade - Security and CCTV monitoring - Broadband supply - Public transport (i.e. bus routes), travel planning and trip monitoring - Waste collection/servicing - Health and safety across the site, ensuring the relevant documents are maintained - Insurances – buildings (gateway building), public liability - Wayfinding/signage updates as new business occupy the site - Vehicle Impact Mitigation • Stage 3 - Responsible for the maintenance, redecoration, repairs and inspection of works to ensure the infrastructure and public realm in kept in good repair including: - Public highways, cycle paths and footpaths (that are not adopted and maintained through this process) - Planting/trees - Runway Park and street furniture - Lighting and power supplies (feeder pillars) - Surface Drainage (leaf & debris clearance) - Car-park rubbish clearance - Wayfinding signage Lot 1: Management and Maintenance The successful Management Agent will be expected to undertake the following tasks; • Stage 1 - support the development of a Management and Maintenance Strategy which will set out the vision and objectives of the park and the Council’s aspirations for future developments, as well as to help inform the maintenance charges to potential occupants, which will also cover the management agent fees. • Stage 2 - Provide a professional management service with an organised approach to: - The process of collecting the service charges and the responsibility for taking steps to recover unpaid charges. - Administration of records and documentation essential for accounting purposes e.g. finance/invoicing, managing meeting space etc. - Effective Management of Issues and disputes raised by tenants. - Management of the Gateway building and café (tbc) - Long term management of available plots - Innovation/business support, creating opportunities for collaboration through events - Parking including multi-storey and at grade - Security and CCTV monitoring - Broadband supply - Public transport (i.e. bus routes), travel planning and trip monitoring - Waste collection/servicing - Health and safety across the site, ensuring the relevant documents are maintained - Insurances – buildings (gateway building), public liability - Wayfinding/signage updates as new business occupy the site - Vehicle Impact Mitigation • Stage 3 - Responsible for the maintenance, redecoration, repairs and inspection of works to ensure the infrastructure and public realm in kept in good repair including: - Public highways, cycle paths and footpaths (that are not adopted and maintained through this process) - Planting/trees - Runway Park and street furniture - Lighting and power supplies (feeder pillars) - Surface Drainage (leaf & debris clearance) - Car-park rubbish clearance - Wayfinding signage Lot 1: Management and Maintenance The successful Management Agent will be expected to undertake the following tasks; • Stage 1 - support the development of a Management and Maintenance Strategy which will set out the vision and objectives of the park and the Council’s aspirations for future developments, as well as to help inform the maintenance charges to potential occupants, which will also cover the management agent fees. • Stage 2 - Provide a professional management service with an organised approach to: - The process of collecting the service charges and the responsibility for taking steps to recover unpaid charges. - Administration of records and documentation essential for accounting purposes e.g. finance/invoicing, managing meeting space etc. - Effective Management of Issues and disputes raised by tenants. - Management of the Gateway building and café (tbc) - Long term management of available plots - Innovation/business support, creating opportunities for collaboration through events - Parking including multi-storey and at grade - Security and CCTV monitoring - Broadband supply - Public transport (i.e. bus routes), travel planning and trip monitoring - Waste collection/servicing - Health and safety across the site, ensuring the relevant documents are maintained - Insurances – buildings (gateway building), public liability - Wayfinding/signage updates as new business occupy the site - Vehicle Impact Mitigation • Stage 3 - Responsible for the maintenance, redecoration, repairs and inspection of works to ensure the infrastructure and public realm in kept in good repair including: - Public highways, cycle paths and footpaths (that are not adopted and maintained through this process) - Planting/trees - Runway Park and street furniture - Lighting and power supplies (feeder pillars) - Surface Drainage (leaf & debris clearance) - Car-park rubbish clearance - Wayfinding signage