Maintenance of Dental Equipment

Tender description

Aneurin Bevan University Health Board is committed to ensuring patients deserve a consistent standard of care every time they receive treatment. This includes the provision of a safe and effective environment with minimal risk of equipment failure. It is important that dental equipment is regularly serviced and maintained. This enables a safe working environment for staff and ensures that first-line maintenance tasks are understood and being carried out correctly. LEVEL OF COVER REQUIRED: SEMI-COMPREHENSIVE The contractor shall undertake ONE planned preventative maintenance visit per annum during the contract period. Maintenance shall be carried out in accordance with the manufacturer’s instructions. The contract charge will include all costs associated with parts, travel and labour required for routine servicing. Call-out requests from Monday to Friday during normal working hours including charges, travel and labour (9.00am – 5.00pm) shall also be included at no extra cost. Any other parts will be chargeable, along with call-outs requests outside of normal working hours. In terms of call-out requests, where equipment is not useable, the on-site response time must be same day if a request is made before 12.00 noon and next day for requests made thereafter. All other repair requests shall be attended to within 48 hours (on-site). Telephone and email support is included within the contract charge. The visit will take place at a mutually agreed time between the contractor and Liz Tantrum (Dental Facilities Manager – Community Dental Services). A detailed service report form should be completed and given to Liz, or if preferred an electronic copy sent to Liz.Tantrum@wales.nhs.uk. Payment shall be made annually in advance. Please Note: (1) It is important that the successful contractor does not quote the maintenance contract order number to cover replacement parts or call-out requests outside of working hours. Liz Tantrum will be required to raise additional orders to cover this type of expenditure. (2) The successful bidder must be a Planmeca certified service agent.