Expired contract

Call ticketing system for EMSS

Details

Buyer: Leicestershire County Council
Supplier(s): Freshworks Inc.
Value: GBP 342,640
Duration: 2 years
Topic: Software package and information systems
Published: 2 August 2021
Source: uk:contracts_finder

Tender description

Direct award by G-Cloud 12 Call-Off Contract Call off Ref: CPU 4430/RM1557.12 An omnichannel call ticketing service for East Midlands Shared Services. It is an NCC contract but LCC are paying, so set this up for record and to facilitate payment through Oracle.

Timeline

Completed: Award date11 February 2021
Completed: Award published2 August 2021
Current notice
Completed: Contract expiry date11 February 2023

About the buyer

Leicestershire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

48000000 · Software package and information systems

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Commercial Director	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Category Lead	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@leicestershire-county-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@leicestershire-county-council.gov

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