Transformation deployment resources

Tender description

Summary of the work Windows 10 / End User Migration Support Team MS Windows Server Engineers & MS SQL Senior DBA Latest start date Friday 27 August 2021 Why the Work is Being Done The Trust’s Digital Services department is currently in the middle of a significant transformation programme across its entire estate with numerous technology and system project workstreams covering from datacentre (hosting and systems migration) through data networks (WAN and LAN) to end points (Windows 10, N365 etc.) There are over 300 clinical and corporate systems in use across the Trust which are currently in the midst of systems migration programme onto new technologies hosted within Azure and on-premise. Problem to Be Solved Mid and South Essex NHS Foundation Trust ‘MSE Trust’ is seeking to engage with suppliers to procure the services of a professional services company, with specific expertise in providing technical resources to deliver technical project outcomes. The MSE Trust has highlighted technology as one of the core enablers to support the new ways of working across the organisation. With each hospital having their own digital systems in place with disparate platforms and varying processes, there is a substantial variation between each site's fundamental design and capabilities. Who Are the Users Mid & South Essex (MSE) requires a Windows 10 / End User Migration Support Team until the 31-Mar-22   Specification: • 2 x Senior Win10 engineers with supervisory experience • 4 x Win10 engineers • Team will be based across all MSE sites Mid & South Essex (MSE) requires a MS Windows Server Engineers & MS SQL Senior DBA potentially until the 31-Mar-22.   Specification: • 3 x MS Windows Server Engineers • 1 x MS SQL Senior DBA • Team will be based both at MSE sites & potentially remotely. Existing Team MSE's Digital Services team and potentially other MSE staff groups Current Phase Not applicable Skills & Experience • Proven experience of day-to-day supervision and support of technical teams under the direction of the MSE Technical Project Manager • Excellent customer facing support skills • Extensive Window 10 experience including diagnostic skills • Recent experience and first-hand experience of SCCM • Detailed knowledge of Microsoft product range including but not limited to: Window 7 & 10,  M365, Teams, etc • Significant experience with MS server technology • MS Certification on the latest versions • Extensive experience of MS SQL technologies • Detailed knowledge & proven experience of resolving database issues & improving performance. • Knowledge & experience of AG deployments • MS Certification on the latest versions Nice to Haves • NHS/ public sector experience • Nutanix HCI experience • Data architecture experience Work Location Broomfield Hospital, Chelmsford CM1 7ET Southend Hospital, SS0 0RY Basildon Hospital, SS16 5NL Some remote/virtual working Working Arrangments Team will be based both at MSE sites & potentially remotely.   We require a resourced managed team, for clarity, we mean the following: 1. That the team is provided as single package. 2. The allocation / recruitment of resources that make-up the team is the responsibility of the supplier. 3. Task management and project outputs of the team will be specified by the MSE appointed Project Manager. Security Clearance n/a No. of Suppliers to Evaluate 3 Proposal Criteria • value for money • team structure • technical solution • how the approach or solution meets user needs Cultural Fit Criteria Demonstrates the ability to work in a transparent and collaborative manner with the ability to engage and work with end users at all levels (5%) Payment Approach Fixed price Assessment Method • Reference • Presentation Evaluation Weighting Technical competence 70% Cultural fit 5% Price 25% Questions from Suppliers 1. Is there a specific need for an application packager as part of the service? no 2. Are you able to confirm whether this will be – replacement, upgrade in situ or leapfrog approach? Mixture of replacement & leapfrog approach 3. Are you able to provide information of any progress with migration, for example, Windows 10 version? To complete end-user support activities for Win7 to Win10 (1909 or 20H2) 4. Are you looking for a supplier who has previously worked with the Trust in this area of Transformation? Previous knowledge of working within an NHS Trust or MSE would be an benefit. 5. Can you please confirm the budget range for this opportunity? We would rather not disclose that information 6. Are there any supporting documents that can be published for this Tender? no 7. Is it seen that the supplier would be needing to potentially provide application packaging remediation? No - resource only requirement 8. How many of the 300 clinical and corporate systems have been remediated for Windows 10? Win10 upgrade is primarily related to supportability and cyber risk. 9. At what stage is the application packaging that supports the migrations? Standard Win10 build has been in use for >6mths 10. Is this contract considered as a Windows 7 to 10 migration or a Windows 10 greenfields deployment to new devices? Neither - this is a resource requirement for a general customer facing support team. 11. How many users are to be migrated and does the authority consider that the contract might be extended past 31st March 2022? 85% of users have already been migrated - not to be extended 12. Ref Essential Question 1 – Does this require proven experience working under one of our existing customers Technical PMs as opposed to specifically working under an MSE Technical PM? The teams will receive direction and support from an MSE Technical Project Manager 13. We assume that it is or it will be a highly virtualised environment. What version of vSphere is currently in use, licencing, etc. Legacy is mostly vSphere. New is Nutanix or Azure 14. Where do the 300 applications that the Trust uses reside currently? Are they running on the Nutanix, or they want to migrate them onto the new hardware?If it is the latter, i.e. running on legacy hardware we need to know the hardware and storage as well to know what tools to use for the data migration. Legacy is mostly vSphere. New is Nutanix or Azure 15. The Trust intends to use Nutanix cluster(s), or are they in place already? Yes they are in place and live 16. We need to understand if this is a greenfield deployment, or it is a Day-1/Day-2 job that requires tuning and troubleshooting due to misconfiguration or any other reason(s)? This is a resource requirement to support and complete project deliverables 17. Questions 7 and 11 essentials are duplicates – MS Certification on the latest versions. Is question 11 supposed to cover some other certification or technology? Apologies, yes they are duplicates, please disregard essential question 11 18. Is there an incumbent for this role? If not, what work has been done to date and who has carried out this work? 85% of PC users have already been migrated