Closed tender

IT1313 Out of Hours Call handling Service

Details

Buyer: Wiltshire Council
Value: GBP 80,000
Topic: Call centre
Published: 28 July 2021
Submission: 18 August 2021
Source: uk:procontracts

Tender description

<p>Wiltshire Council provides an Out of Hours (OOH) call handling service 365 days a year that covers a variety of services. The main users are Highways, Housing, Public Protection, and dog control. Our Contact Centre Phones automatically divert to this service at 5:00 pm each evening and revert at 09.00 am the following day. They stay with the OOH service for the entire weekend from Friday at 5.00 pm until 09.00 am Monday morning or the next working day. Calls will also be diverted during Statutory Bank Holidays and working days when Wiltshire Council remains closed for normal business, it should be noted that the 24th December is frequently also a non-working day for council staff.</p> Keywords: call centre, communications, telephone,

Timeline

Completed: Tender published28 July 2021
Current notice
Completed: Submission date18 August 2021

About the buyer

Wiltshire Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@wiltshire-council.gov
Commercial Director	+44 •••• ••••••	••••••••@wiltshire-council.gov
Procurement Manager	+44 •••• ••••••	••••••••@wiltshire-council.gov
Category Lead	+44 •••• ••••••	••••••••@wiltshire-council.gov
Senior Buyer	+44 •••• ••••••	••••••••@wiltshire-council.gov
Contracts Manager	+44 •••• ••••••	••••••••@wiltshire-council.gov