Expired contract

Customer Product Specialist

Details

Buyer: Department for Environment, Food & Rural Affairs (DEFRA)
Supplier(s): Venn Group
Value: GBP 24,598
Duration: 3 months
Topic: Customer services
Published: 29 July 2021
Source: uk:contracts_finder

Tender description

Role responsibilities - Develop customer change plans to deliver the outcomes of projects - Project management of activities and campaigns - Develop marketing and customer change products and resources required for projects and initiatives to support businesses to make needed changes for continuing to import goods from the EU (heavy weighting on this aspect) - Responsible for developing and delivering the communication plan of activity alongside project / programme teams - Work closely with project/programme teams, partner organisations, OGD for delivering joint communications activities/campaigns - Work with stakeholder engagement team to deliver customer change activities - Responsible for delivering creative messaging for the full customer campaign cycle - Lead on content developments and manage approvals for customer products - Manage the reach of communications and success measurement to build into future project / programme communications

Timeline

Completed: Award date26 July 2021
Completed: Award published29 July 2021
Current notice
Completed: Contract expiry date17 October 2021

About the buyer

Department for Environment, Food & Rural Affairs (DEFRA) is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79342300 · Customer services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Commercial Director	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Procurement Manager	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Category Lead	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Senior Buyer	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov
Contracts Manager	+44 •••• ••••••	••••••••@department-for-environment-food-rural-affairs-defra.gov