Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform
Details
- Supplier(s)
- Davies Consulting & Managed Services Limited
- Value
- GBP 64,460
- Duration
- 3 months
- Topic
- Software integration consultancy services
- Published
- 5 July 2021
- Source
- uk:contracts_finder
Tender description
To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.
Timeline
- Completed: Award date22 June 2021
- Completed: Award published5 July 2021Current notice
- Completed: Contract expiry date1 October 2021
About the buyer
Department of Health and Social Care is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 72227000 · Software integration consultancy services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@department-of-health-and-social-care.gov |
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