Expired contract

Provision of Mobilisation, Business Integration of New Analytics Software in to a New Platform

Details

Value
GBP 64,460
Duration
3 months
Topic
Software integration consultancy services
Published
5 July 2021

Tender description

To provide capability into the Trace National Contact Centre operational team to support the business integration of new call analytics software, Contact Lens, to work alongside the new telephony platform that will replace the legacy national trace system. Subject matter and strategic expertise is needed to lead the immediate business integration, develop the future strategic approach to maximise the opportunities presented by the new software including a plan to implement the resourcing structure required to manage, monitor and measure the quality of service delivered by trace national operations.

Timeline

  1. Completed: Award date22 June 2021
  2. Completed: Award published5 July 2021
    Current notice
  3. Completed: Contract expiry date1 October 2021

About the buyer

Department of Health and Social Care is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 72227000 · Software integration consultancy services

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