DD/IT/SVCS/019 SMITS Event Manager Business Process Controls

Tender description

Summary of the work Specialist support augmenting the SMITS team, supporting delivery of a move to pre-emptive Event Management, involving utilisation of event management tooling licences/support, securing MOD supplier event management data, and overseeing a phased roll-out. The project forms part of the SDO Reset Programme providing capability enhancement benefits to the OSM Programme. Specialist role Delivery manager Expected Contract Length 11 Months (only first three months funded) options to extend for further 12 months Latest start date Saturday 1 May 2021 Maximum Day Rate £800 Ex VAT (no T&S expected) Who Speclialist Work With Civilian, Military and contractors within the (i) Service Management Integrated Technical Solutions (SMITS) Team which provides data collection and exploitation for the MOD Global Operations and Security Control Centre (GOSCC), and (ii) the Operational Service Management (OSM) Programme. The specialist will also work with supplier Commercial Contract Managers plus suppliers, including the provider of the Event Management software. What Specialists Work On The specialist will be augmented to the Defence Digital Service Management Integrated Technical Solutions (SMITS) team, supporting delivery of the move to adopt a pre-emptive posture in IT incident prevention, faster resolution and a significant uplift in our ability to 'discover' events taking place on MOD IT infrastructure. The specialist will: coordinate the Event Management User Group; manage Managed Service Provider event management data feed onboarding; be the point of contact for all new demand and system changes; be the Crown lead on problem resolution and Customer Services issues. Skills & Experience • Demonstrate, with evidence, your specialist’s experience of providing a project management capability aligned to the APM BOK 7 methodology. • Demonstrate, with evidence, your specialist’s experience Managing suppliers, including reviewing quality, providing direction on the prioritisation of tasks, and resolving conflict. • Demonstrate, with evidence, your specialist’s experience of operating within or supporting a SIAM-based IT Service Management operating model. • Demonstrate, with evidence, your specialist’s experience of setting up and successful coordination of User Groups with a membership that includes IT technical specialists. Nice to Haves • Demonstrate, with evidence, your specialist’s experience of the successful Project Management of UK MOD projects or UK Government projects. • Demonstrate, with evidence, your specialist’s experience of operating within or supporting a SIAM-based IT Service Management operating model for a Government department. • Demonstrate, with evidence, your specialist’s specific experience of IT Event Management and the SIAM-defined Event Management processes. Work Location Defence Digital, Building 405, Spur E1 Westwells Road, MOD Corsham, SN13 9NR Working Arrangments The role will be based at MoD Corsham but, due to COVID, most activity will be carried out remotely and the specialist will be expected to work remotely. There will be occasions when the specialist will need to visit Corsham, for collection/return of passes, laptops, etc. and for specific meetings/workshops. Security Clearance SC (as a minimum) must be in place prior to the contract starting due to the projects the specialist is required to work with. Clearances must remain valid for the duration of the contract. No. of Specialists to Evaluate 3 Cultural Fit Criteria • Describe how you will work constructively and effectively within a team made up of suppliers / contractors from different organisations, civil servants and military personnel. • Describe how you will provide support in a constructive, collaborative and insightful manner, without “laying down the law” within our programme. • Describe how you will provide support, where appropriate, coaching and mentoring to members of our Team. Assessment Method Interview Evaluation Weighting Technical competence 70% Cultural fit 10% Price 20% Questions from Suppliers 1. What is the IR35 status of this role? IR35 rules will apply. 2. What does the contract duration of “11 months (only first three months currently funded)” mean? The contract will be placed for an initial period of three months, pending Financial approval which allows for extension to the full 11 month intended duration, The contract will contain options covering a second year. 3. Assessment Method is “interview” – will this be face to face or electronic? Due to Covid restrictions we will not be conducting face to face interviews. Interviews will be via telephone. 4. Is there a current incumbent? No, this is a new requirement. 5. I note you state that “the IR35 rules will apply”. Can you clarify if you have already carried out an IR35 assessment yet and, if so, perhaps you can advise whether the role will be Inside or Outside IR35? This requirement is Inside IR35. 6. Will the contract be Fixed Price or Time & Materials ? This contract will be on T&M (day rates). 7. Is there a current incumbent or preferred supplier for this project? There is no incumbent and no preferred supplier, this opportunity is open to all and will be based on technical merit and price. 8. I wish to cancel this application. Can you advise how to delete it please? Please contact the CCS framework help desk and ask for their assistance to withdraw your application. In the event that they are unable to assist, please send an email to Olivia.mcclean101@mod.gov.uk and (CC) Michael.Couch273@mod.gov.uk formally stating that you are withdrawing your application.