Workforce management tool for the CSC
Details
- Supplier(s)
- INVISION SOFTWARE LTD
- Value
- GBP 22,516
- Duration
- 1 year
- Published
- 2 July 2021
- Source
- uk:procontracts
Tender description
A workforce management tool is an industry standard piece of technology used across most contact centres. The purpose of the tool is to ensure we match the agents that are scheduled to work as best as possible to the required workload for that time frame. The tool enables the optimisation of resource driving more effective and efficient in managing demand. Contract awarded in line with LCC contract procedure rules.
Timeline
- Completed: Award published2 July 2021Current notice
- Completed: Award date2 July 2021
- Completed: Contract expiry date4 July 2022
About the buyer
Leicestershire County Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@leicestershire-county-council.gov |
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