Personal Independence Payments (PIP) Assessment Service - Contract Extension - Lot 4 Reference number: UI_DWP_100432

Tender description

Further to the VEAT notice issued on 10 July 2020 REF. NO 2020/S 135-333753 of July 2020, DfC is placing this voluntary transparency notice to alert economic operators of its intention to enter into a Contract Variation of the Personal Independence Payment (PIP) assessment services Lot 4 Contract with the incumbent supplier following a period of 10 days from the date of publication of this notice in accordance with Regulation 72(1)(c). The Contract Variation provides for an extension of two (2) years from 1 August 2021 to 31 July 2023. Lot Personal Independence Payments (PIP) Assessment Service Lot No.4: The impact of Covid-19 on health assessment services has been, and continues to be significant. DfC had to act quickly to implement a number of changes to service delivery, both to ensure the health and wellbeing of the public, its own employees and health assessment provider staff, and in response to the effect of the pandemic on the capacity of DfC and its assessment provider to deliver health assessment services. These changes included the temporary suspension of face to face assessments, and the introduction of telephony based assessments. The changes implemented to date, combined with the effect of two waves of the pandemic in the past year and the potential impacts of an impending third wave and possible further waves continue to be challenges to DfC’s efforts to stabilise the service in advance of any procurement. Given that PIP Assessments undertaken as part of the Contract Services support critical statutory welfare benefits catering for vulnerable people, a gap in service provision is not an option. DfC has therefore concluded that extending the existing PIP Contract for up to 2 years is the best option for: (i) stabilising PIP Assessment services, (ii) ensuring a continuous service for these complex and vitally important services, which support delivery of statutory welfare benefits to vulnerable claimants each year and (iii) allowing DfC to fully understand and evaluate the impacts of Covid-19 ahead of any future procurements or decisions on service delivery. DfC will continue to implement steps to secure further efficiencies and service improvements in the way that the existing Contract is currently delivered and in particular throughout the extension period and will monitor performance in order to demonstrate value for money. DfC, partnering with DWP, intends to continue engaging with the market to discuss the future transition of PIP assessment services and the future of health assessments more broadly. DfC will build in periodic reviews (4-6 monthly) to identify whether longer or shorter extensions than 24 months are needed.