EPOS Replacement

Tender description

Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations. It is expected that the system will provide the following functionality: • sale of retail items, inclusive of deals, promotions and discounts; • allow payment through cash, contactless and digital wallets; • provide options for returns and refund; • provide the customer with a receipt printed and/or digital; • Allow the customer to purchase through their own device; • capture all sales and activity data; • provide open API, enabling the exchange of data to LNER reporting servers and integration into third party systems; • meet all compliance and security requirements including, PCI DSS and GDPR; • capture, exchange and/or report inventory data; • Provide reconcilable lodgement functionality; • Capture data on all sales and stock transactions, this to include, type, location, quantity, value, etc.; • support ‘at seat’ and ‘click and collect’ functionality. It is a requirement that the solution be intuitive and seamless to the customer and frontline users. Lot 1: Provision of an Electronic Point of Sale (ePOS), to support retail and complimentary sales, in multiple sales locations primarily on train and at stations.