Service Quality Regime

Tender description

Development and implementation of a 'Service Quality Regime' to help manage station and fleet assets across the Southeastern operating network. Scope of services include (but are not limited to): • register build — identification, mapping and registration of fleet and station assets; • initial benchmarking — conduct initial audit of station and fleet assets; • ongoing auditing and reporting — continuous monitoring of station and fleet assets in accordance with protocols established at benchmarking stage. Lot 1: Restricted procedure to select a 'Service Quality Regime' audit provider from May 2021 to operate across a range of station and fleet assets throughout the Southeastern operating network.