Service Quality Regime
Details
- Buyer
- London and South Eastern Railway Ltd
- Supplier(s)
- Mystery Shoppers Ltd
- Topic
- Auditing services
- Published
- 24 June 2021
- Source
- eu:ted
Tender description
Development and implementation of a 'Service Quality Regime' to help manage station and fleet assets across the Southeastern operating network. Scope of services include (but are not limited to): • register build — identification, mapping and registration of fleet and station assets; • initial benchmarking — conduct initial audit of station and fleet assets; • ongoing auditing and reporting — continuous monitoring of station and fleet assets in accordance with protocols established at benchmarking stage. Lot 1: Restricted procedure to select a 'Service Quality Regime' audit provider from May 2021 to operate across a range of station and fleet assets throughout the Southeastern operating network.
Timeline
- Completed: Award published24 June 2021Current notice
- Completed: Award date24 June 2021
About the buyer
London and South Eastern Railway Ltd is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 79212000 · Auditing services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@london-and-south-eastern-railway-ltd.gov |
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