Hackney Schools Cleaning Service Framework

Tender description

The London Borough of Hackney, on behalf of all maintained Primary Schools, Nursery Schools and Children’s Centres within the borough, has conducted a restricted tendering process to procure cleaning services at multiple educational sites within Hackney. A single supplier framework contract will commence from 20th July 2021 for an initial period of 2 years, with the option to extend for a further 2 years in annual increments. Lot 1: The successful Provider will be required to; Deliver cost efficient, quality driven cleaning services, which achieve an optimum standard of cleaning for all participating schools, as appropriate for their individual needs. Deliver a standard of services that helps to maximise customer satisfaction and provides a positive image of Hackney schools. Ensure best practice and innovation that fosters measurable, continuous service improvement in line with best value. Deliver a high standard cleaning service with the use of sustainable cleaning materials. Take a proactive attitude to relationship management and delivery of effective customer care services. Ensure a flexible and sympathetic response to any unplanned or reactive requirement, including changes resulting from the Covid-19 Pandemic.