Provision of Customer Self-Service Platform, Eforms & Mobile app via CCS Framework RM1557-12 G-Cloud 12 - Cloud Software
Details
- Supplier(s)
- Abavus Ltd
- Value
- GBP 72,760
- Duration
- 1 year
- Topic
- Software package and information systems
- Published
- 27 May 2021
- Source
- uk:contracts_finder
Tender description
Provision of a customer online self-serve portal. This is a forms-based web portal and mobile app where customers can request services from Southend-on-Sea Borough Council. Customers can receive updates for certain services and can view their council tax and benefits payments, previous service requests and bookings. The service team are also able to view forms in progress, review tickets that have been raised by users and amend specific cases where needed. The portal is module based with a bookings and payment function. There are 3 integrations with back-office systems including Recycling & Waste, Highways and Revenues & Benefits.
Timeline
- Completed: Award date19 April 2021
- Completed: Award published27 May 2021Current notice
- Completed: Contract expiry date31 July 2022
About the buyer
Southend-on-Sea Borough Council is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@southend-on-sea-borough-council.gov |
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