Managed Services Provider for Microsoft Cloud Software Development, System Support and Operational Services

Tender description

The objective of this request for tender was to invite suitably qualified service providers to tender for the provision of a managed services provider for Microsoft Cloud (Dynamics 365, SharePoint Online and Azure), Software Development (Full Development Life Cycle), System Support and Operational Services for SEAI Business Process Information Systems and Business Change Supports. SEAI has identified a suitably qualified and resourced, multi-disciplined IT Service Provider for the provision of a range of managed support services to support a number of SEAI business process information systems and business changes. For further information please see Request for Tender at www.etenders.gov.ie Lot 1: The objective of this request for tender was to invite suitably qualified service providers to tender for the provision of a managed services provider for Microsoft Cloud (Dynamics 365, SharePoint Online and Azure), Software Development (Full Development Life Cycle), System Support and Operational Services for SEAI Business Process Information Systems and Business Change Supports. SEAI has identified a suitably qualified and resourced, multi-disciplined IT Service Provider for the provision of a range of managed support services to support a number of SEAI business process information systems and business changes. The successful tenderer will work with SEAI and its partners to provide a secure, highly available application. A critical requirement from any service provider is an ability to demonstrate high levels of governance controls. The successful tenderer will initially be required to familiarise themselves with SEAI’s system setup, and subsequently advise and assist with continuous changes/improvements during the term of the contract and will be required to partner with the SEAI IT team and third parties to provide technology advice, future system consultation, assist with the implementation of IT projects or business change, incident management and IT support. The main requirements are as follows: • management of operational services including availability, incident management, preventative maintenance and BCP; • software development and project management including change management, deployment, and quality control; • support of business change and opportunity development. For further information please see Request for Tender at www.etenders.gov.ie.