19/021 - Single Party Framework for the provision of Data Loss Prevention Managed Service

Tender description

The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a full Managed Service to support Ervia’s recently deployed Symantec Data Leakage Prevention (DLP) solution. It is the intention to appoint a Single Service Provider to support the delivery of the following services: The solution covers data leaving Ervia’s systems and networks over web, email, removable media and printing, along with data-at-rest.Services required include: 1. Incident Monitoring, Triage and Reporting 2. SME Expertise and Configuration of new Rules 3. Performance Monitoring The Symantec DLP solution will have already been implemented and initial DLP rules/business policies configured and fully operational when the Managed Service tenderer is chosen.Business policies may be in ‘monitor only’ mode or ‘response’ mode. The Response actions implemented will include automatic blocking of target DLP data, end user notifications, and quarantining and automated incident workflows. The solution will be hosted on-premise within Ervia’s data centre, with technical server support provided by the Ervia Shared Services centre.This tender is for the day-to-day operational management of incidents, NOT server/application support services, infrastructure or access management – all of which will be done by Ervia.The solution covers approximately 4,500 users, across 3 different domains (Ervia, Gas Networks Ireland and Irish Water). Ervia is procuring a Managed Service to support recently deployed Symantec Data Leakage Prevention (DLP) services to cover Ervia, GNI and Irish Water. The successful supplier may be required, during the course of the framework, to enter into separate framework agreements with GNI or Irish Water in relation to the provision of the services. The new arrangements will stand separate from the arrangements with Ervia. (As per PQQ document) Lot 158546: 19/021 - Single Party Framework for the provision of Data Loss Prevention Managed Service The Contracting Entity is undertaking a competitive tender process to establish a single supplier Framework agreement for the provision of a full Managed Service to support Ervia’s recently deployed Symantec Data Leakage Prevention (DLP) solution. (As per PQQ Doc) You must submit through the etenders system before the deadline. The submission deadline is strict & no submissions will be possible after the date & time specified in the PQQ documents. Please note that all tenders are electronic, as such NO paper copies will be accepted or read. Please submit via the etenders system not later than 12:00hrs local time Monday 8th April 2019.