PRF 628 Provision of Floating support officers to support c.240 clients.

Tender description

This is a 8-month contract from 1st July 2021 until 31st March 2022 funded by grant income from the Ministry of Housing Communities and Local Government, (MHCLG) from the Rough Sleeper Initiative (RSI) funding. Initially this contract will last for 9 months, however there is a possibility that this contract could be extended for 12 months (March 2023) if further RSI funding is extended and awarded to the Local Authority. The provision of floating support team to support c.240 rough sleepers in the following settings - • Emergency Accommodation • Short term hostels • Private rented and Social tenancies • Supported accommodation Support will be holistic and meet the client's individual needs. It may include: • Negotiation with landlords to any reported issues or concerns • Signposting to other agencies including drug/alcohol/GP support • Ensuring rent is paid directly to the landlord • Setting up of benefits • Setting up of utilities • Keeping up to date records of actions • Reporting back to the co-ordinator issues/concerns/good practice • Liaising with Housing Needs as and when needed The officers will need to be reactive to their client's needs and understand and work around the often-chaotic nature of the client. They will need to be innovative in their solutions in encouraging engagement from the client, but also to ensure support from other services. The aim will be to ensure that not one former rough sleeper returns to the streets. Lot 1: The provision of floating support team to support c.240 rough sleepers in the following settings - • Emergency Accommodation • Short term hostels • Private rented and Social tenancies • Supported accommodation Support will be holistic and meet the client's individual needs. It may include: • Negotiation with landlords to any reported issues or concerns • Signposting to other agencies including drug/alcohol/GP support • Ensuring rent is paid directly to the landlord • Setting up of benefits • Setting up of utilities • Keeping up to date records of actions • Reporting back to the co-ordinator issues/concerns/good practice • Liaising with Housing Needs as and when needed The officers will need to be reactive to their client's needs and understand and work around the often-chaotic nature of the client. They will need to be innovative in their solutions in encouraging engagement from the client, but also to ensure support from other services. The aim will be to ensure that not one former rough sleeper returns to the streets.