Check Point Security Management 2021

Tender description

You are invited to submit a quote for the provision of: Quote 1 Check Point Premium Onsite Support for 21400 Appliances - Support - 12 months Check Point Standard Support for 4600 Appliances - Support - 12 months Check Point Standard Support for 25 Gateway Manager - Support - 12 months Compliance Blade for Manager - Software (Annual) - 12 months Sparc247 Direct-to-Engineer Support - Support - 12 months Quote 2 Check Point Premium Onsite Support for 21400 Appliances - Support - 12 months Check Point Standard Support for 25 Gateway Manager - Support - 12 months Compliance Blade for Manager - Software (Annual) - 12 months Sparc247 Direct-to-Engineer Support - Support - 12 months UC: 6396552 Please provide a quote exclusive of VAT. In addition, please submit a separate document answering the following quality questions; 'Suppliers are Checkpoint 4 Star Elite partners (Mandatory Requirement)' Q1: How many CCSE certified engineers will be supporting this account? Q2: Can your company self-certify RMA returns? Q3: Provide details on how your TAC escalation team work with Check Point's head office in Tel Aviv? Q4. Provide the following details regarding support package you will be providing to Portsmouth: - How to open a ticket - Call priority classification - Call escalation details - Customer call escalation process - Support desk operating hours - Call priority definitions The quality questions will each be assigned a score of 0-3 in line with the criteria below. Bids will be assessed on a weighting of 70% cost / 30% quality. 0 Unacceptable The response to this question indicates significant shortcomings with insufficient or missing information available to enable a score to be allocated. 1 Satisfactory The response generally meets requirements. 2 Good The response fully meets requirements. 3 Excellent The response fully meets requirements and exceeds some in a manner which will provide additional unforeseen benefits to the Authority. The relevant documentation, including terms and conditions are attached. The closing date for submission of your quote is shown above entitled - Date documents can be requested until If you have any questions regarding the quote, please use the Correspondence function on Intend.