Awarded contract

Mini Competition called off from the Additional Call Centre Service Capacity Framework Agreement for NSS National Contact Centre (NCC)

Details

Buyer: NHS National Services Scotland
Supplier(s): ASCENSOS, go-centric Limited
Value: GBP 19,000,000
Topic: Call centre
Published: 13 April 2021
Source: uk:public_contracts_scotland

Tender description

Mini Competition for NSS National Contact Centre (NCC) The Common Services Agency (more commonly known as National Services Scotland) (NSS) are putting in place a call off from the Additional Call Centre Services Capacity Framework Agreement for the NSS National Contact Centre (NCC). Two suppliers are appointed to the call off contract with 50% of additional support requirements allocated to each supplier.

Timeline

Completed: Award date17 March 2021
Completed: Award published13 April 2021
Current notice

About the buyer

NHS National Services Scotland is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79512000 · Call centre

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov
Commercial Director	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov
Procurement Manager	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov
Category Lead	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov
Senior Buyer	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov
Contracts Manager	+44 •••• ••••••	••••••••@nhs-national-services-scotland.gov

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