CRM Phase 2 (University Admissions)

Tender description

University admissions system for all types of student, including direct applications (UG and PG), short courses, distance learning, pre-sessional, and UCAS. Delivered as SaaS including consultancy and training for implementation. The solution must extend upon the University’s existing Microsoft Dynamics 365 CRM marketing and recruitment system and work seamlessly in all respects with it. The solution must support the complete admissions journey from Marketing and Recruitment, through to Applications, including the use of intelligent decision making and student data transfer. The University operates a bespoke in-house developed SRS that the solution will integrate with. The system must be delivered bi-lingually in Welsh and English. The University requires an ability to input and shape the development of the product to ensure it meets our requirements. The University intends to contract with the only identified provider that fully meets its requirements, early in May 2021 for a 3 year period with up to an additional optional 2 years and is publishing its intentions in this regard via this VEAT notice, to maximise transparency, confirm the process to be followed and the reasons for same.