Care Technology Service

Tender description

Essex County Council has established a framework agreement for the provision of care technology services. The service shall be split in to 2 lots with one (1) supplier being appointed lot 1 and up to four (4) suppliers being appointed to Lot 2. The service will initially be available to adults (18+) with eligible social care needs but the contractor(s) should have the capacity to expand to other areas, such as the 0-25 service, transition services, NHS partners and programmes of health and social care integration and housing. Lot 1: Managed Care Technology Service • a method of receiving referrals electronically from customers; • intervention to assess the requirements to meet service users’ care technology needs; • deployment of care technology to achieve the specified outcomes for the service user as part of an intervention to meet service users’ care needs; • installation of care technology (including any training/support for users and carers); • maintenance of installed care technology equipment; • review of installed care technology equipment; • decommissioning and reuse of installed care technology; • innovation, culture change and awareness raising (this includes training of customer staff); • trials of care technology with specific categories. Lot 2: Monitoring and Response Service The supplier(s) will supply, manage and operate a monitoring centre which will be available 24 hours a day, seven (7) days a week, 365 days a year. The monitoring centre will contain appropriately trained call handlers to monitor, triage and respond to citizen’s calls and alerts received by the mobile response centre, from the adults’ care technology provided by the lot 1 supplier. The monitoring centre will respond proactively, but also reactively, to events, behaviour, patterns and anomalies that are monitored, through a combination of automated and human contact (as appropriate).