Welsh Transgender Peer Support Service

Tender description

The NHS Wales Shared Services Partnership, hosted by Velindre NHS Trust are acting on behalf of Cardiff and Vale University Local Health Board who are seeking to establish a contract for the provision of a Welsh Transgender Peer Support Service. The Cardiff and Vale Health Board commenced the operation of a Welsh Gender Service from September 2019. The service consists of a multi-disciplinary Wales Gender Team, Local Gender Teams in each Health Board and Direct Enhanced Support to improve support in Primary Care. The Wales Gender Team are based in St David’s Hospital in Cardiff and began seeing patients in September as part of an incremental implementation of the service. Cardiff & Vale UHB are seeking an organisation to provide a Peer Support Service to trans and gender diverse people referred to the Welsh Gender Service from various Health Boards and Trusts, currently there are approximately 900 patients on the UK National waiting list. The service will consist of attending appointments to provide face to face support, contacting patients via telephone to engage and signpost patients to accessible services alongside this peer support service and to develop a relationship between the Health Board and the awarded organisation to transform the current patient experience into an improved and consistent pathway. The service will aim to provide; - A Peer Support Service that will be delivered by people with a lived experience of transition or gender incongruence or diversity - Work in partnership with the Welsh Gender Team to provide appropriate and timely information and support services to patients on the waiting list for assessment and treatment