Awarded contract

IT Service Management System

Details

Buyer
Jisc
Supplier(s)
Freshworks Inc.
Value
GBP 1,250,000
Topic
Software package and information systems
Published
5 April 2021
Source
eu:ted

Tender description

Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details. Lot 1: Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details.

Timeline

  1. Award published5 April 2021
    Current notice
  2. Award date5 April 2021

About the buyer

Jisc is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

  • 48000000 · Software package and information systems

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Decision makers

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