Software package and information systems
Details
- Buyer
- Jisc
- Supplier(s)
- Freshworks Inc.
- Value
- GBP 1,250,000
- Topic
- Software package and information systems
- Published
- 1 April 2021
- Source
- TedNotices
Tender description
Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details. Jisc is in the marketplace to replace the existing multiple instances of ServiceDesk tools with a single ITSM platform to deliver all customer and internal services. This will include industry standard and best practise functionality for asset management. This procurement and subsequent implementation is part of a wider vision to implement an operations centre and single customer contact solution. Please see Invitation to Tender document for full details.
Timeline
- Completed: Award date26 March 2021
- Completed: Award published1 April 2021Current notice
About the buyer
Jisc is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48000000 · Software package and information systems
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@jisc.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@jisc.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@jisc.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@jisc.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@jisc.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@jisc.gov |
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