ST20 - P207 SLaM STEPS App Support and Maintenance

Tender description

Summary of the work Includeshosting, full support for app users.Backing up&managing files,databases restoring files & backupsfreeing up space,deleting old databases.) Managing domain & email settings forwarding options, setting up MX records,new accountsManaging SSL certificates, Updatecoreserversoftware & pluginsfixing bugsrelatedto server upgrades Monitor Firebase Security controls & updates. Check app loading speed. Configuring/maintaining separate development environment Latest start date Wednesday 31 March 2021 Budget Range Up to £15,000 per year Why the Work is Being Done The STEPS App is designed to provide clinical support whilst families are on the waiting list to access CAMHS. An intense period of 3 years from April 2021 must be supported as part of the academic research evaluation of the application. The code repo for the app is on Github. It is a private repo (not available to public) within the TOAD Git profile. Details (including the technologies and how to install the app and get it up running can be provided on request. Problem to Be Solved The STEPS app application required effective support and maintenance. It is also required interrogation (i.e. data reporting on the usage and other database interrogation/reporting). Who Are the Users The users are families with accepted referrals on the relevant CAMHS waiting list. Work Already Done The development of the clinical model and the application itself is built. This contract is to take responsibility for the continued effective functioning of the app and delivery of the proramme over 3 years. Existing Team The main contact will be with the clinical research team and Trust Digital Services team. Current Phase Live Skills & Experience • Significant, demonstrable experience in full lifecycle of development of large public facing remote clinical tools/applications and design • Full service digital agency with full range of roles including design, IA, UX and technical content • Experience of working with large NHS/public sector organisations, knowledge of health technology environment and evolving technical standards from NHS Digital • Evidence of providing responsive customer support services, relationship with satisfied clients • Evidence of creating and producing clinical digital applications and information that supports digital inclusion and content types that optimise engagement • Can demonstrate experience of rapid turnaround delivery, particularly with the unique aspects experienced due to COVID • Ability to deliver high quality but low technical maintenance digital solutions • Evidence of delivering effective training on use of solutions - training for different levels of staff/users • Can demonstrate full compliance with the government's accessibility standards for public sector websites in line with WCAG 2.1 AA accessibility standard (without compromising on design quality)GDPR/EU regulations • Can provide options for translation • Can explore options for personalisation and user authentication • Can demonstrate process for keeping the application components up to date • Experience with delivering solutions meeting the needs of CAMHS, i.e. mental health and wellbeing of children and young people alongside parents/carers ideally within ADHD pathway • Able to undertake a rapid code review of the existing application and design support package maximising simplicity and consistency • Experience of supporting the delivery of products within clinical trials Nice to Haves Experience of supporting and working with applications that are reflective of specialist media quality as well as mental healthcare clinical evidence Work Location Mainly off site, with visits to the office (at Maudsley Hospital, Denmark Hill, SE5 8AZ) when required. Working Arrangments Mainly offsite with visits to the office when required by the Project. Limits on expenses paid. No. of Suppliers to Evaluate 3 Proposal Criteria • Technical Solution • Approach and Methodology • Estimated timeframes for the work Cultural Fit Criteria • Looking to appoint a partner company that can demonstrate that they are thinking about our future • have the expertise and experience to understand emerging technology that will make a difference to our user • be a leader in NHS technology as well as making sure we take advantage of technology that adds true value • work as team with SLaM and other suppliers where necessary including application design company • be ready to challenge the status quo • be champions equality, diversity and digital inclusion • be innovative and forward thinking • share knowledge and experience with clients • provide honest and expert feedback • use innovative, cost effective techniques to engage • take responsibility for the quality of their work • be transparent and collaborative when making decisions • work well with clients of varying technical expertise Payment Approach Capped time and materials Assessment Method • Case study • Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers 1. How many hours of support are expected per month? 13 hours per calendar month 2. Are there any more details around the technology stack for the app that can be shared? Such as platforms supported, frameworks in use etc? Tech Stack:Frontend:Flutter Framework - Dart programming languageBackend + Architecture:Firebase - API, Authentication, Firestore, Storage, Event trackingWe are using the Firebase_database package for FlutterDevice Support:1. iOS app: Platform: iPhone OS version: iOS12-13+2. Android app: Android phones. OS versions: 8-11+ 3. Can you confirm the budget is £15,000 per year? Yes, the budget is £15k a year and this includes hosting + support and maintenance. 4. How do we request details about the code repo for the app? We understand it is on Github and is a private repo within the TOAD Git profile. We are asking for details (including the technologies and how to install the app and get it up running please. Thanks! How to Use:Step 1 - Download or clone this repo by using the link: https://github.com/TOAD-MBC/steps.git. Step 2 - Go to project root and execute the following command in console to get the required dependencies: flutter pub get. Step 3 - This project uses build_runner library that works with code generation, execute the following command to generate files: flutter pub run build_runner -- delete-conflicting-outputs