Awarded contract

Contact Centre Services

Details

Buyer: Student Loans Company
Supplier(s): Teleperformance Limited
Value: GBP 78,700,000
Topic: Customer services
Published: 11 March 2021
Source: uk:find_a_tender

Tender description

The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat Lot 1: The provision of Customer Services via telephony and potentially other communication channels. In addition they may provide the following: management of customer contact through social media channels, secure messaging and chat-bots; ad-hoc administration work to support account processing; additional blended work to support contact and repayments processing; outbound calling; web chat.

Timeline

Completed: Award date4 March 2021
Completed: Award published11 March 2021
Current notice

About the buyer

Student Loans Company is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.

Relevant CPV codes

79342300 · Customer services

Decision makers

Connect with the people behind this procurement.

Job title	Phone number	Work email
Head of Procurement	+44 •••• ••••••	••••••••@student-loans-company.gov
Commercial Director	+44 •••• ••••••	••••••••@student-loans-company.gov
Procurement Manager	+44 •••• ••••••	••••••••@student-loans-company.gov
Category Lead	+44 •••• ••••••	••••••••@student-loans-company.gov
Senior Buyer	+44 •••• ••••••	••••••••@student-loans-company.gov
Contracts Manager	+44 •••• ••••••	••••••••@student-loans-company.gov