Telecommunications services
Details
- Topic
- Networking software package
- Published
- 27 February 2020
- Submission
- 30 March 2020
- Source
- TedNotices
Tender description
The NCS Trust requires a telephony solution to integrate with its Salesforce platform. The telephony solution will need to be implemented within the NCS Contact Centre, as well as its regional hubs, the 10 delivery partner contact centres and 130 microsites. The uses a range of PBX phones, mobiles and softphones. The supplier shall implement the platform across approximately 130 sites and around 1 500 users. NCS has been using Salesforce for the last 5 years and have had integrated telephony platform for 3 years. We have built up our contact centre experience as an organisation and need to scale our implementation to be able to work with a wider range of organisations and increased support for remote agents and complexity of routing. Telephony platform which is able to integrate with Salesfoce.
Timeline
- Completed: Tender published27 February 2020Current notice
- Completed: Submission date30 March 2020
About the buyer
National Citizen Service is a public sector buyer in United Kingdom publishing tenders and awards on Stotles. Explore their procurement activity and find more opportunities like this one.
Relevant CPV codes
- 48210000 · Networking software package
- 64200000 · Telecommunications services
Decision makers
Connect with the people behind this procurement.
| Contact name | Job title | Phone number | Work email |
|---|---|---|---|
| Head of Procurement | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Commercial Director | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Procurement Manager | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Category Lead | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Senior Buyer | +44 •••• •••••• | ••••••••@national-citizen-service.gov | |
| Contracts Manager | +44 •••• •••••• | ••••••••@national-citizen-service.gov |
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