Invitation to Tender - St Helens Chamber - Sage & Sicon Wap Application Support

Tender description

St Helens Chamber is seeking a provider to supply Sage 200 Support and Sicon WAP support. This contract is to work alongside St Helens Chamber's in house IT team to provide both Sage Support and Application Management. We are currently reviewing all of our systems and trying to implement improvements and efficiencies wherever we can. As part of this we are looking very closely at the support we have in place for our systems. We want to ensure that we have the best support possible in place which reduces the considerable amount of time we are spending internally on system support issues. This will enable us to concentrate our resources on delivering our services to our members and customers. We are looking for proactive support, meaning support from a company that understands how we work and comes forward with suggestions of how we can better use the modules we have and identify other modules or add-ons that would help us improve processes and implement efficiencies. Full Support requirements can be found in the IIT document.