For the Provision of Customer Portal and CRM Platform

Tender description

Dublin City Council proposes to establish a Single Party Framework Agreement for three years, for the provision of a Customer Portal and CRM Platform, to include implementation, hosting, support, maintenance and future development. An initial contract will be awarded for a period of three years with an option to extend for a period of up to 12 months with a maximum of two such extensions, at the sole discretion of Dublin City Council, under the same terms and conditions, based on annual reviews of operations. For the avoidance of all doubt, the maximum Framework Agreement Term is four years, however contracts may be awarded which extend beyond the lifetime of the Framework. It is emphasised that a framework agreement constitutes no guarantee to purchase a specific quantity of services from a particular economic operator. Indeed, Dublin City Council reserves the right to operate outside of the framework agreement at its discretion, particularly should it become apparent that doing so would offer greater value for money. An initial contract will be awarded for an externally-hosted customer relationship management system Please see tender document for further details.