One Web Phase 3 - Improving Queen Mary University of London's Research User Journey copy

Tender description

Why the Work is Being Done The publishing and sharing of academic research is a key element of the work that Queen Mary does. This project will be completed to improve research content and user journeys to research content. This work will support Queen Mary 2030 Strategy and its preparations for REF 2021. Problem to Be Solved Research Content The next Research Excellence Framework (REF) assessment will take place in 2021 and it is important for our website to better showcase the quality and breadth of the research at Queen Mary by December 2020. Research content exists throughout the length and breadth of the Queen Mary site and on related websites. We would like to achieve the following: *Improve the user journey on Queen Mary websites and microsites for academic research content Homepage The homepage cannot adequately support all our business needs (for example, supporting our student recruitment campaigns and raising our research and corporate profile). We would like to achieve the following: *Review and refresh Queen Mary homepage design to support and promote research content and create a flexible page to support priority content for Queen Mary's users. *Optimise homepage for organic SEO and performance across all devices Who Are the Users *Prospective students- I want to find inspiring content easily and I want to access research in order to find programmes, teaching staff and peers who are relevant to me *QM academics - I need my research profile and content to be easily accessed from all relevant places *Academics in other institutions globally - I need to easily access research material as a peer reviewer and potentially as a contributor *Captains of industry - I want to easily find research that is relevant to me/my organisation or that I/my organisation has links with *Senior government figures - I want to access leading quality research and experts easily Early Market Engagement Work Already Done This work is a continuation of a longer web development process, Phase 1 which updated the undergraduate student user journey and Phase 2 which updated the postgraduate taught user journey. Phase 1 and 2 have delivered a new visual design and information architecture. Existing Team The supplier will deliver the project with the Queen Mary Web, Content and Design teams, and will work with staff across the University. Current Phase Not applicable Work Location Meetings and any on-site work will mainly take place at Queen Mary University of London 327 Mile End Road, London, E1 4NS, UK. Or otherwise agreed at any Queen Mary locations/ Campuses in London. Working Arrangments The supplier will work remotely but will be expected to attend regular team meetings and/or updates in person at our Mile End London offices. In addition, weekly skype/zoom project updates would be expected with the potential for more frequent contact including daily stand-ups during testing phase. Queen Mary do not cover any expenses therefore any costs incurred for the provision of services must be included in the overall costs. Security Clearance Queen Mary shall provide the Supplier with reasonable access at reasonable times to the premises where the Services are to be performed and systems for the purpose of providing the Services Additional T&Cs Skills & Experience have experience successfully developing for T4 Content Management Systems have experience of having successfully performed User-research to capture user needs and enhance a Digital Service from these have experience of managing a research and development phase working with multiple stakeholder and user groups have experience successfully delivering Front End development utilising JavaScript, CSS and HTML have experience in successfully performing Testing & Quality Assurance in delivering or developing a Digital Service have experience in successfully running user testing and using the results to inform UX have experience in successfully performing interaction/UX design and creating appropriate content strategy have experience in successfully applying and utilising agile delivery skills in the course of delivering a Digital Service have experience of effective documentation and transition of products into a live services team, including resolving defects after launch Nice to Haves No. of Suppliers to Evaluate 5 Proposal Criteria Technical solution [12%] Approach and methodology, including Details of Project Team and how you have selected the individual(s) to perform the project tasks/ deliverables [12%] How the approach or solution meets user needs [12%] Estimated timeframes for the work [12%] Identification of risks and dependencies and approaches to manage/ mitigate them [12%] Cultural Fit Criteria Demonstrate how you will work collaboratively with an in-house team and their wider stakeholders who operate within a complex matrix organisation [12%] Demonstrate how you will successfully perform knowledge transfer and handover of completed pieces of work during the Contract and at the end of the Contract [8%] Payment Approach Fixed price Assessment Method Case study Reference Presentation Evaluation Weighting Technical competence 60% Cultural fit 20% Price 20% Questions from Suppliers No questions have been answered yet Budget range