IT services: consulting, software development, Internet and support

Tender description

The Open University have awarded a new contract to the current technology partner to provide technical support in a number of ways for both business as usual (BAU) and Core System Replacement (CSR) activities, particularly in relation to a number of legacy OU bespoke systems which are critical to the OU's day to day operation. The Open University has awarded a new contract to the current technology partner to provide technical support in a number of ways for both business as usual (BAU) and Core System Replacement (CSR) activities, particularly in relation to a number of legacy OU bespoke systems which are critical to the OU's day to day operation. This includes: 1) Core service: (a) development, support and enhancements, burst capacity and project support (development, testing, analysis, project management); (b) test data management; (c) project-based work, including some non-IT such as accessibility work. 2) CSR – new core system replacement: (a) specialist IT related services or outcomes to support the CSR programme; (b) define, establish and implement strategic testing programme (SIT, regression and UAT), which could also evolve into specialist SAP development work; (c) specialist skills in SAP technologies including Identity Access Management. 3) Data migration: (a) specialist skills and knowledge for unique data requirements, e.g. SAP (Data migration/security, Ariba, etc.); (b) specialist data migration expertise for data warehousing, enterprise data hub, etc. 4) Digital: (a) consultancy and proof of concept (POC) expertise in a range of digital initiatives, e.g. artificial intelligence, robotic process automation, chatbots. 5) Application support: (a) in terms of application development and maintenance the following list of systems are supported by Infosys and legacy platforms that are no longer supported. Voice, World Pay (Card Payments), Student Home, Regional Imprest, DIP, Frodo, Study Breaks, Opus, Module Chooser, AL Pay Jobs, P14, AWM, OU Home, Staff Directory, Tutor Home, Ceremonies/OUTIS 1G, NTS, Elections, DSO, Bank Wizard, SAMSA, CIRCE Ceremonies, Resource Link, Electronic Tutor Marked Assignment, Right To Work, Tutor Claims, Leave and Absence, JobZone, Delphi, Credit Transfer, PIMS, ADAR, TSE, ROSS, LMS, POSY, Staff Self Service, SCF, Devcorn, Circe Student Fees, Student Registration/OUTIS 1BD. 6) Supply of software and software support and maintenance services.