Health services

Tender description

This procurement aim to secure a competent contractor for the delivery of an integrated Information, Advice and Advocacy (IAA) service for Tower Hamlets residents. This procurement aim to secure a competent contractor for the delivery of an integrated Information, Advice and Advocacy (IAA) service for Tower Hamlets residents. The service will support the council to manage demand on its adult social care front door and health services by providing free, independent, quality-assured information, advice and advocacy across health, social care and social welfare in order to resolve issues and prevent or delay needs/problems escalating and support residents to remain independent and healthy. The service will be linked in with preventative services across the borough such as social prescribing, care and community navigators as well as hospitals and others. The IAA service will offer early help and support to residents and carers through: a digital portal, a telephone based triage/information/advice service and face-to-face outreach support. Bidders should note that this tender process has been issued by London Borough of Tower Hamlets on in accordance with the Public Contract Regulations 2015 (‘the Regulations’) Schedule 3 (‘Light Touch’) services. This procurement exercise will therefore be run in accordance with the Public Contracts Regulations 2015 as they apply to ‘Light Touch’ services. While the authority is following a process broadly corresponding to an competitive procedure with negotiations under the Public Contracts Regulations 2015 neither that fact nor any other statements, acts or omissions of the authority in connection with this procurement exercise should be taken as indicating that the authority intends to be bound by the provisions of the Public Contracts Regulations 2015 or the general principles of the Treaty on the Functioning of the European Union to any greater extent than applies by law. The maximum budget available for this procurement is 3 360 000 GBP for the duration of the contract. So bidders must submit their tenders up to the value set out in II.2.6).